David Y. Ige | Governor’s Office – News Release – State of Hawaiʻi Information Technology upgrades earn A

Governor’s Office – News Release – Hawaii State Information Technology Upgrade Earns A-Grade and “Future Ready Award” in National Survey

Latest Department News, Newsroom, Office of the Governor Press Release on October 27, 2022

HONOLULU – The state of Hawaii received an A- overall grade in the Center for Digital Government’s 2022 Digital State Survey.

According to the Center for Digital Government, an “A” grade reflects a state government that has demonstrated “strong innovation, high performance solutions and…best practices in all aspects of their operations, governance and administration”. Hawaiʻi’s A- grade this year is up from a B in 2020, and it’s the first year Hawaiʻi has ranked among the top performing states.

“We’ve made tremendous progress modernizing our state IT systems, including our tax and payroll systems,” said Governor David Ige. “I want to thank our employees for their commitment and dedication to making our state more efficient and effective to better serve our citizens.”

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This year’s survey, released on September 29, is available here.

In addition, the Center for Digital Government presented the State of Hawaii Office of Enterprise Technology Services with a Future Ready Award for outstanding work in developing the Safe Travels digital platform. The Future Ready Awards are presented to jurisdictions that are laying the foundations for disruptive and convergent forces shaping an uncertain future — through technology or process changes; novelty; engagement with partners; and using emerging technologies to solve problems.

“I am proud of the Enterprise Technology Services team and what they have accomplished with the Safe Travels system,” said Doug Murdock, Chief Information Officer. “The team developed and implemented the Safe Travels system in a very short period of time. This allowed the state to reopen our travel industry while protecting our citizens. More than 12 million arrivals were recorded on the digital platform and more than 270-thousand people benefited from the digital smart health card program.”

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Hawaii was also one of six states nominated as finalists for the Government Experience Award. The Total Government Experience Award recognizes states that have redesigned websites with improved language and accessibility features, developed apps to facilitate the flow of funds to those most in need, and used mobile apps, social media, e-newsletters and digital service analytics to improve. Component experience and customer service delivery.

The Center for Digital Government, a national research and advisory organization on information technology policies and best practices in state and local government, conducts the biennial Digital State Survey to evaluate the information technology practices of all 50 states. The Center evaluates the use of technology to support their state’s priorities and policies, improve operations or services, achieve hard- and soft-dollar savings/benefits, provide innovative and citizen-centered services, and evaluate effective collaboration and progress since then. Last survey. States that score high show strong results across all criteria. Hawaii is one of 18 states to receive A status.

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The Office of Enterprise Services provides governance for executive branch IT projects and seeks to identify, prioritize, and advance innovative initiatives with the greatest potential to increase efficiency, reduce waste, and improve transparency and accountability in state government. The office supports the management and operation of all state agencies by providing effective, efficient, coordinated and cost-effective computer and telecommunication services.


Media Contact:

Cindy McMillan

Director of Communications

Office of the Governor

Office: 808-586-0012

Mobile: 808-265-7974

[email protected]

Jesse Broder Van Dyck

Deputy Director of Communications/Press Secretary

Office of the Governor

Office: 808-586-0043

Mobile: 808-798-3929

[email protected]


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